Refund & Cancellation Policy

1. What this covers

This policy applies to prepaid orders placed through vasundharaperformance.com. Supplies made offline against a purchase order or a separate written contract are governed by the terms of that contract.

We deal in industrial products that are selected against a specification. Most disputes are avoided by confirming the specification before ordering — call us on +91-99128 25442 if you are unsure which part number you need.

2. Cancelling an order

Before dispatch

You may cancel at any time before the goods are dispatched. Email sales@vasundharaperformance.com with your order reference. We refund the full amount you paid, and we absorb the payment-gateway charge ourselves.

One exception: where an item has already been specially procured, cut, decanted, imported or ordered in against your requirement, cancellation may not be possible or may attract a restocking charge levied on us by the manufacturer. If that applies to your order we will tell you within one working day of your cancellation request, with the amount involved, before anything is deducted. You then decide whether to proceed.

After dispatch

Once the consignment has been handed to the carrier, the order cannot be cancelled. It may still be returnable under section 4 below.

3. Cancellation by us

If we cancel or partially cancel your order for any of the reasons in clause 5 of our Terms & Conditions, we refund the full amount paid for the cancelled portion, without deduction, and we tell you why.

4. Returns — what we accept

We accept a return where:

• The wrong item was supplied against our own order confirmation;
• The goods were damaged in transit;
• There is a shortage against the packing list or invoice; or
• There is a genuine manufacturing defect, within the manufacturer’s warranty period and assessed under it.

5. Returns — what we cannot accept

We cannot accept a return where:

• The item was correctly supplied and is simply no longer required, or was ordered against the wrong specification by the buyer;
• The item was made, cut, packed, decanted or specially procured to your requirement;
• The item has been installed, wired, energised, put into service, opened, decanted or used. A surge protective device that has been connected to a live circuit, or a lubricant whose seal has been broken, cannot be returned;
• Manufacturer seals, batch labels or original packaging are broken, defaced or missing;
• The goods were damaged after delivery through incorrect storage, handling, installation or application;
• The reporting timelines in section 6 have not been met.

These are not arbitrary restrictions. Industrial goods carry batch traceability and warranty obligations that we cannot honour once a seal is broken or a device has been energised.

6. Reporting timelines — please read

Issue	Report within	What we need
Transit damage or shortage	48 hours of delivery	Photographs of the outer packaging, the shipping label, and the goods; the carrier’s delivery note; the damage or shortage noted on the POD at the time of delivery
Wrong item supplied	7 days of delivery	Photographs of the item and its label alongside the invoice
Manufacturing defect	Within the manufacturer’s warranty period	Description of the failure, installation details, photographs, and the item returned for assessment

Check the number of packages against the carrier’s docket before you sign for the consignment. If anything is damaged or short, write it on the delivery note at that moment. A clean, unqualified signature makes a claim against the carrier very difficult for both of us.

7. How a return works

1. Email sales@vasundharaperformance.com with your order reference, the issue, and photographs.
2. We acknowledge within one working day.
3. If the return is accepted we issue a return authorisation and the address to send it to. Please do not send goods back without one — unauthorised returns cannot be traced to your order.
4. Return the goods in their original packaging, with all accessories and documentation.
5. We inspect within 5 working days of receipt. Warranty defect claims go to the manufacturer for assessment, which takes longer; we will tell you the expected timeline and keep you posted.
6. We then replace, repair or refund.

8. Who pays the return freight

• We do — where the wrong item was supplied, where there is a shortage, where the goods were damaged in transit, or where a defect is confirmed under warranty.
• You do — where a return is accepted for any other reason at our discretion.

9. Replacement or refund

Where a return is accepted, we will normally offer a replacement first, since you usually need the part. If a replacement is not available or not wanted, we refund.

10. How refunds are made

• Refunds are made only to the original payment method and account. We do not refund in cash, to a different account, or as credit unless you ask for credit in writing.
• We initiate the refund within 3 working days of approving it.
• Once initiated, it typically reaches your account in 5 to 10 working days, depending on your bank or card issuer. That leg is outside our control.
• We email you the refund reference when it is initiated so you can trace it with your bank.
• GST charged on a returned item is refunded along with it, and a credit note is issued for your records.

11. If you are not satisfied

Write to us first — most issues are resolved in a phone call. If you are not satisfied with the outcome, escalate to our Grievance Officer at sales@vasundharaperformance.com, who will respond within 30 days.

Vasundhara Performance Solutions Pvt Ltd
H.No. 10-2-309, Flat No. 201, Sudha Vaishnavi Residency, Street No. 4,
West Marredpally, Secunderabad, Telangana – 500026
Phone: +91-99128 25442 · Monday to Saturday, 9:00 AM to 6:00 PM IST